Cancellation Policy for Home to Heaven
If you must cancel your appointment with us, we ask that you please give us at least 2 hours notice. For both consultation and euthanasia appointments, there will be a $50-100 fee for a cancellation made within 1 hour of the appointment (based on time and distance traveled). You must speak with a care coordinator to cancel. Voicemail cancellations may not be received in a timely manner.
Our doctors often travel up to 60 minutes for an appointment. If you cancel close to your appointment, the doctor may already be well on the way to your home. This fee covers the transportation costs accrued by the doctor.
A short-notice cancellation also limits our ability to help another family that may have also needed help during your appointment time. Please understand that this fee system is necessary for Home to Heaven to continue providing our excellent and reliable care.
We kindly reserve the right to charge the $50-100 fee to any credit card on hold from the original appointment or a bill may be sent for collection at a later date.
If the cancellation is due to the natural death of the pet during normal business hours, this fee will not be applied. What we offer in these situations is for the family to instead make a donation to our service in honor of their pet. For any donation $100 or over, a memorial plaque will be placed in our Euthanasia Center’s memorial garden. Anyone is welcome to visit this wonderful place of remembrance.
We want our families to know that they are free to practice any and all ceremonies or rituals in our presence. Our doctors are open to your spiritual practices and welcome the opportunity to become involved. Please let us know if you have any specific requests that we can accommodate.
Presence of Other Pets During Euthanasia
We welcome anyone that wants to be present for the passing of a beloved pet, including other family pets. Our goal throughout the appointment is to maintain a peaceful, calm, and comforting setting.
It is better for some pets to be kept out of the room during the euthanasia procedure. Upset or disruptive pets may be brought in afterwards to view the body - a very important part of the mourning process.
Our doctors will do their part to help keep the setting calm and will only ask for another pet to be excused if absolutely necessary.