Because every pet’s needs are unique, please get in touch with us for service pricing.
Payment
Payment is due at the time of services. We accept all major credit cards, Venmo, PayPal, Cash, Checks, and Care Credit. Click here for more information and to apply for Care Credit.
What is the cancellation policy?
If you must cancel your appointment with us, we ask that you please give us at least 3 hours notice. For a cancellation made less than 3 hours before the appointment (based on time and distance traveled) we reserve the right to charge a $100 cancellation fee. You must speak with a care coordinator to cancel. Voicemail cancellations may not be received in a timely manner.
Our doctors often travel up to 60 minutes or more for an appointment. If you cancel close to your appointment, the doctor may already be well on the way to your home. This fee covers the transportation costs accrued by the doctor.
A short-notice cancellation also limits our ability to help another family that may have also needed help during your appointment time. Please understand that this fee system is necessary for Home to Heaven to continue providing our excellent and reliable care.
If the cancellation is due to the natural death of the pet during normal business hours, this fee will not be applied.